Privacy Policy

Last updated: October 3, 2025

Contember Ltd, trading as RedoMySite ("Contember", "we", "our", "us"), converts customer-owned websites into modern Astro projects delivered through nuasite.com. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit redomysite.com, communicate with our team, or purchase cloning services (collectively, the "Services").

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

We collect personal information that you share directly with us as well as limited information generated automatically when you interact with the Services.

• Contact details: name, email address, company name, and any other identifiers you include in requests, intake forms, or live chat.
• Project inputs: the primary URL you provide for cloning and any page selections you confirm. To fulfill your order we automatically crawl publicly accessible pages under that URL, capture HTML, assets, and metadata, and store copies to recreate the site. We do not expect design files or other assets unless you choose to share them.
• Communications: messages, support requests, and feedback shared through chat, email, or contact forms.
• Payment details: billing address and transaction metadata processed by our payment provider (e.g., Stripe). We never store full payment card numbers on our servers.
• Usage data: device information, browser type, IP address, and analytics events captured via cookies or similar technologies to understand how visitors use the site.

The outputs we generate are limited to static Astro project files, components, and accompanying assets derived from the public pages we crawled. We do not host your cloned site, provision databases, implement authentication flows, or store end-user data from your customers as part of the Services.

• Deliver, personalize, and maintain the Services, including generating Astro code based on the materials you provide.
• Process orders, collect payments, and send transactional communications such as invoices and project updates.
• Respond to inquiries, provide customer support, and troubleshoot technical issues.
• Improve our offerings, monitor performance, and perform analytics that help us identify usage trends.
• Protect the security of the Services, prevent fraud, and enforce applicable agreements.
• Comply with legal obligations and respond to lawful requests from authorities.

If you are located in the European Economic Area, United Kingdom, or Switzerland, our legal bases for processing personal information include:

• Performance of a contract when processing data needed to fulfill your cloning request.
• Legitimate interests such as securing our platform, improving services, and communicating with existing customers.
• Compliance with legal obligations when we maintain records or respond to lawful requests.
• Consent when required by law, for example before sending marketing communications.

We do not sell personal information. We disclose information only to the following parties:

• Service providers that host our infrastructure, process payments, deliver communications, or provide analytics. These partners may only use data to perform services on our behalf.
• Collaboration partners and contractors who assist with cloning projects and are bound by confidentiality obligations.
• Legal and compliance recipients when required to respond to subpoenas, court orders, or to protect our rights, property, or safety.
• Business transfers in the event of a merger, acquisition, or sale of company assets, subject to continued protection of your information.

We use cookies, local storage, and similar technologies to operate the Services, remember preferences, and measure site performance. You can adjust browser settings to refuse cookies, although this may limit certain features. Where required by law, we request your consent before setting non-essential cookies.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Project assets you upload may be archived for quality assurance and portfolio evidence unless you request deletion.

We implement technical and organizational safeguards designed to protect personal information, including access controls, encryption in transit, and regular review of our hosting environment. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please notify us immediately if you believe your account or project data has been compromised.

Our servers and service providers may be located in countries other than where you reside. When we transfer personal information internationally, we rely on appropriate safeguards such as standard contractual clauses or the service provider’s certification to recognized frameworks.

Depending on your location, you may have rights to access, correct, update, export, or delete personal information we hold about you. You may also object to or restrict certain processing, or withdraw consent where processing is based on consent.

To exercise these rights, submit a request to [email protected]. We may need to verify your identity before fulfilling requests.

The Services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children. If you become aware that a minor has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Material changes will be communicated through the Services or via email where appropriate.

For questions or concerns about this Privacy Policy or our data practices, contact Contember Ltd at [email protected].